SUPPORT
How can we help?
Real humans, real answers — usually within 24 hours, Mon–Fri. Whatever happened with your order, we’ll make it right.
Quick answers
Where is my order?
Head to our Track your order page — paste the number from your dispatch email and you’ll see live updates. Just ordered? Dispatch takes 1–2 business days, and the first tracking scan can take another 24–48 hours to appear.
This isn't right for me
Easily fixed — and on us. Email support@yurebeauty.com with your order number and what's wrong; we'll sort a replacement or swap free of charge, and it won't use up your 90-day guarantee.
How does the 90-day guarantee work?
Simple: love it within 90 days of delivery, or your money back. No return postage, no forms, nothing to ship back. Email us your order number, a quick photo of the product and one sentence on what didn’t work — we handle the rest.
Can I change or cancel my order?
If it hasn’t been dispatched yet (we ship within 1–2 business days), we can usually catch it. Email support@yurebeauty.com with “URGENT” in the subject and we’ll do our best. If it’s already on its way, remember: the 90-day guarantee still covers you.
When will you reply?
Usually within 24 hours, always within 48 (Mon–Fri). Every message is read by a real person — no bots, no canned runarounds.
Do I ever pay return shipping?
No — never. Our guarantee is “keep the product”: if something isn’t right we refund or replace without asking you to post anything back.
Still need us? Write here.
Add your order number if you have one — it helps us fix things faster.
Every order is covered by the 90-day money-back guarantee and a free shade swap. You’re never stuck with something that doesn’t work for you.