Shipping policy
Shipping Policy — Yure Beauty
Last updated: 6 August 2026
This policy applies to all orders placed on yurebeauty.com ("Yure Beauty", "we", "us"; full company details in our Terms of Service). Yure Beauty ships worldwide, with the UK as our primary market.
1. Processing & Dispatch
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). During launches or promotional peaks, processing can take up to 3 business days. You receive an order confirmation immediately and a dispatch confirmation with tracking as soon as your parcel leaves the warehouse.
2. Delivery Times
- 🇬🇧 United Kingdom: typically 5–7 working days from dispatch. Free shipping on every UK order — no minimum spend.
- 🌍 Rest of world: yurebeauty.com remains open to international orders; typical delivery is 7–20 working days from dispatch depending on destination, with shipping cost and any customs/import charges calculated and shown at checkout.
These are carrier estimates, not guaranteed dates. Weekends and public holidays do not count as shipping days. Carrier delays, customs checks, extreme weather and force-majeure events are outside our control; we always assist in tracing a delayed parcel, but delays within the carrier network do not, by themselves, entitle the customer to a refund of a parcel that is still moving toward delivery.
3. Tracking
Every order ships with a tracking number, sent by email at dispatch and available on our Track Your Order page. Allow 24–48 hours after dispatch for the first tracking scan to appear. If your tracking shows no movement for more than 10 business days, contact support@yurebeauty.com — we open a carrier investigation within 48 hours (see Refund & Return Policy, Section 5).
4. Shipping Protection
At checkout you can add Shipping Protection, which covers your parcel against loss, theft and damage in transit, including theft after a confirmed delivery. If any of these occur, we ship a replacement order free of charge — one email, no carrier paperwork on your side.
Without Shipping Protection, our responsibility for the parcel ends when the carrier records a delivery confirmation (tracking status, GPS, photo or signature). Loss, theft or misplacement after confirmed delivery is not covered (Refund & Return Policy, Section 5).
5. Address Accuracy & Changes
The customer is responsible for entering a complete, correct shipping address at checkout. Address changes are possible only before dispatch, by emailing support@yurebeauty.com as soon as possible after ordering. Once a parcel has shipped, the address cannot be changed and the order cannot be cancelled; delivery must run its course, after which the Refund & Return Policy applies.
Address changes arranged directly with the carrier or local post office by the customer are at the customer's own risk: Yure Beauty is not responsible for parcels lost or misdelivered following such changes. Parcels returned to us as undeliverable due to an incorrect or incomplete address are handled under the Refund & Return Policy, Section 5 (return and handling costs deducted; reshipment at the customer's cost).
6. Refused & Unclaimed Parcels
If a parcel is refused at the door, or not collected after the carrier's attempted-delivery notice, return carriage and handling costs (standard £7.50) are the customer's responsibility and are deducted from any refund. Reshipment requires payment of new shipping costs. Non-collection does not constitute exercise of the right of withdrawal.
7. Customs & Duties
Orders delivered within the UK do not incur additional customs charges. For orders shipped outside the UK, import duties, taxes or handling fees may be levied by local authorities; where they are, they are the customer's responsibility and are not refundable by Yure Beauty.
8. Split Shipments
Multi-item orders may occasionally ship in separate parcels, each with its own tracking. You are never charged extra for split shipments.
9. Contact
Yure Beauty
Email: support@yurebeauty.com · Site: yurebeauty.com · Average response time: 24–48 business hours.
Shipping fees, where charged, are non-refundable except where required by law (see Refund & Return Policy, Section 2).