Cancellation policy
Subscription & Cancellation Policy — Yure Beauty
Last updated: 6 August 2026
This policy governs all recurring-delivery ("Subscribe & Save") purchases on yurebeauty.com ("Yure Beauty", "we", "us"; full company details in our Terms of Service). Activating a subscription implies full acceptance of this policy. It works alongside our Refund & Return Policy and Terms of Service, and never limits your statutory rights as a UK consumer.
1. What a Yure Subscription Is
A Yure subscription delivers your selected product automatically at the frequency shown at checkout (normally every 30 days), at the subscriber price displayed when you activate it. Every product can also be bought one-time, without any subscription — the one-time option is always shown alongside the subscription option before you pay.
Subscriber pricing exists to reward an ongoing relationship: you receive a discounted recurring price in exchange for continuity. As a current example, a single-product subscription (e.g. Shine Curfew Primer or Glass Reset Mist, Full Size) is priced from £35/month, and a two-product "routine" subscription (primer + mist together) is priced from £70/month. These are illustrative: the exact prices, discount percentages and frequency that apply to your order are those displayed at checkout at the moment of activation and confirmed in your confirmation email — those figures always govern over any example given here.
2. Billing & Renewals
Your first subscription order is charged immediately at checkout, in GBP (£). Renewals are charged automatically to your saved payment method at the frequency you selected, at the recurring subscriber price shown at activation.
Renewal reminder. Before each renewal we send an email reminder at least 3 days in advance, in line with UK auto-renewal transparency expectations. The reminder includes the renewal date, amount and a direct cancellation link.
Failed payments. If a renewal charge fails, we retry up to 3 times over 7 days and notify you by email. Where your bank or card issuer provides updated card details (e.g. after a card renewal), we may use them to continue the subscription you authorised. If payment cannot be collected, the subscription is paused automatically. No debt is accrued for unshipped renewals.
3. Managing Your Subscription
At any time, from your account area on yurebeauty.com or by emailing support@yurebeauty.com, you can:
- change product or variant (e.g. switch between primer, mist, or the duo routine),
- change delivery frequency,
- pause the subscription for up to 3 months,
- skip a single renewal,
- update shipping address or payment method.
Changes made at least 24 hours before the renewal date take effect on the next order. Later changes apply from the following cycle.
4. Cancellation
Cancelling is as easy as subscribing. You can cancel at any time, for any reason, with no phone call required and no reason required:
- Online: one click from your account area / the subscription-management link in any renewal email; or
- Email: write to support@yurebeauty.com from the email on the order.
Cancellation is confirmed by email within 24 hours.
Effect. Cancellation stops all future renewals. Orders already processed or shipped at the moment of the request are not affected and are not refundable as such — they remain governed by the Refund & Return Policy (statutory 14-day withdrawal on sealed products, defect remedies under the Consumer Rights Act 2015, and the 90-Day Guarantee where applicable). To be safe, cancel at least 48 hours before your renewal date.
5. Subscriber & Welcome Pricing — Eligibility
Discounted first-order subscriber pricing is reserved for new Yure Beauty customers. A "new customer" is an identity not already associated with a previous Yure order across any of: email address, payment method (as identified by the payment processor's fingerprint), shipping address, phone number, order IP, or name-plus-address combination. Welcome pricing applies once per identity within any 365-day period.
Abuse handling. Attempts to re-use welcome pricing through overlapping identities (multiple accounts, minor address variations, alias emails, cards belonging to the same person) are detected by automated checks. Where detected, we may, at our option: (a) cancel the order with a full refund, or (b) recalculate the order at the published one-time price and charge the price difference to the payment method on file. We never charge more than the published one-time price.
6. Anti-Abuse & Subscriber Fairness
Subscriber pricing is sustainable only if it rewards genuine continuity. We therefore apply the following automated measures:
6.1 Cancel-within-48h flag. Accounts that cancel within 48 hours of activating a discounted subscription are flagged and subject to: (a) exclusion from future welcome/subscriber promotions for 12 months; (b) a 90-day block on new subscription activations by the same identity; (c) where cancellation occurs before the first shipment, our right to either cancel the order with a full refund or recalculate it at the published one-time price, charging the difference to the payment method on file.
6.2 Carry-over. The flag follows the identity (as defined in Section 5) for 12 months. Reactivations during this period are priced one-time and do not qualify for the 90-Day Guarantee.
6.3 Exceptions. Measures 6.1–6.2 do not apply where the customer exercises the statutory right of withdrawal (Section 7), or in cases of documented defect, documented wrong shipment, or documented force majeure.
7. Statutory 14-Day Right of Withdrawal
As a UK consumer, you may withdraw from the first subscription order within 14 days of delivery without reason (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reg. 29).
Hygiene exclusion. Under regulation 28(3)(a) of the Consumer Contracts Regulations 2013, withdrawal does not apply to sealed cosmetics (including sealed pressurised/aerosol formats, where lawful) unsealed after delivery. Withdrawal therefore applies only to products with the original seal intact. Full procedure, deadlines and non-conforming-return rules: see Refund & Return Policy, Section 2.
8. The 90-Day Guarantee on Your First Subscription Order
Your first subscription order is covered by the Yure 90-Day Guarantee — money back within 90 days of delivery, no return required. Conditions, limits and the once-per-customer-lifetime rule are set out in the Refund & Return Policy, Section 1. The guarantee does not apply to identities flagged under Section 6 or while a chargeback is open.
9. Refunds on Renewals
Renewal orders (2nd and onward) are refundable exclusively for documented manufacturing defects, documented transit damage, or wrong items shipped — with the deadlines, photo requirements and strict exclusions set out in the Refund & Return Policy, Section 3. "Change of mind" on an opened renewal product is excluded by the statutory hygiene rule. Renewals shipped before your cancellation request are valid orders and are not refundable as such. Nothing here limits your rights under the Consumer Rights Act 2015 for faulty goods (Refund & Return Policy, Section 6).
10. Chargebacks
The chargeback rules in the Refund & Return Policy, Section 4 apply in full to subscription orders: contact-first duty, full evidence representment, permanent exclusion and block-listing for unfounded chargebacks, and suspension of any pending claim while a dispute is open. Renewal charges made after the reminder email of Section 2, with no cancellation received, are documented as authorised recurring payments.
11. Additional Anti-Fraud Measures
For orders flagged by our anti-fraud systems, we may require identity confirmation via email/SMS code or payment-method verification before shipping. Identities on our block list (unfounded chargebacks, repeated policy abuse, documented fraud attempts, abusive conduct toward support staff) are barred from ordering, subscribing and participating in promotions.
12. Changes to this Policy
Material changes are notified to active subscribers by email at least 15 days before they take effect. If you do not accept a change, you may cancel without penalty before the effective date. Changes never apply retroactively to orders already processed.
13. Governing Law & Jurisdiction
Laws of the State of Wyoming (USA), our state of incorporation, without prejudice to the mandatory consumer protections of the law of your part of the UK and, for UK consumers, the jurisdiction of the courts of your place of residence. For customers outside the UK: exclusive jurisdiction of Cheyenne, Wyoming (USA), unless local mandatory law provides otherwise.
14. Contact
Yure Beauty
Email: support@yurebeauty.com · Site: yurebeauty.com · Average response time: 24–48 business hours.
Nothing in this policy limits the mandatory consumer rights guaranteed by UK law.