YOUR ORDER
Track your order
Paste the tracking number from your dispatch email. New orders: the first scan can take 24–48 hours to appear — totally normal.
Can’t find your number? Message us — we’ll look it up for you.
What to expect
Shipping questions, answered
My tracking number isn’t working yet
Completely normal for fresh orders: carriers take 24–48 hours after dispatch to register the first scan. If it’s been longer than that, message us and we’ll check it from our side.
Tracking hasn’t moved in days
Parcels sometimes sit quietly between hubs — most start moving again on their own. If there’s no movement for 10 business days, contact us: we open a carrier investigation within 48 hours and keep you updated. You don’t have to chase anyone.
How long does delivery take?
Dispatch is 1–2 business days, then: 🇬🇧 UK 5–7 days · 🇪🇺 Europe 7–15 days from dispatch. Weekends and public holidays don’t count as shipping days.
I entered the wrong address
Email support@yurebeauty.com right away with “URGENT” in the subject. Before dispatch we can nearly always fix it; after dispatch we’ll work with the carrier to redirect where possible.
My parcel says delivered but isn’t here
First: check with neighbours, reception or a safe place — that solves most cases within a day. Still nothing after 24 hours? Tell us and we’ll investigate with the carrier. If you added Shipping Protection at checkout, loss and theft are covered automatically.
Parcel stuck or worried?
If tracking hasn’t moved in a while, tell us — we chase the carrier for you and open an investigation within 48 hours. You’ll never be left refreshing a page alone.
Get help with my parcel